That's capitalism for you

How do you learn to take advantage of people?

The title is a bit misleading. Actually, the article's about a woman's experience in a company's so-called customer service. She describes in blood-chilling detail how she is (as are her colleagues) pressed to persuade the customers who are CALLING FOR HELP to order insanely expensive services, even if she could just give them some instructions over the telephone so that they would be able fix the problem on their own.

That company's behaviour is very close to the crime known as fraud, and in some countries they would certainly get fined by the government's customer protection agency. Anyway, according to the libertarian theory, companies who cheat their customers like that ought to lose their reputation and go bankrupt. In the reality, though, such practices seem to be in the increase (although maybe they're merely being written about more).

P.S. The original article was down for some reason, so I posted the cached version. Scroll down and you will see the article. Should the cache be gone and the original page back up, google for the string  "how do you learn to take advantage of people".